Privacy Policy

1. Introduction & Overview

Smart Solar Solutions ("we", "our", or "us"), located in Tarapur, Munger, Bihar, is committed to safeguarding the privacy and confidentiality of our website visitors, customers, and business partners. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information obtained through our website (smartsolarsolutions.in) and our customer service channels.

2. Information We Collect

We only collect information that is strictly necessary to provide accurate solar calculations, engineering estimates, DISCOM net-metering assistance, and installation support:

• Contact Details: Name, phone number, WhatsApp contact, and email address submitted via quotation forms, calculator requests, or direct contact links.
• Solar Technical & Site Data: Monthly electricity bill amount, current DISCOM connection category (residential/commercial/agricultural), sanctioned load, and estimated rooftop or land area.
• Installation Address: City, town, or village location in Bihar for scheduling engineering site inspections and shadow analysis.
• Technical Website Logs: Non-personally identifiable analytical data such as browser type, device type, operating system, and pages visited to ensure fast loading and responsive performance.

3. How We Use Your Information

The information collected is used exclusively for legitimate business purposes:

• Generating personalized solar system capacity sizing, generation estimates, and customized quotes.
• Facilitating government subsidy documentation and application submission under the PM Surya Ghar Muft Bijli Yojana.
• Assisting with local electricity board (DISCOM) net-metering approvals and grid synchronization.
• Scheduling on-site structural assessments and dispatching certified technical installation teams.
• Providing after-sales maintenance, warranty service, and generation monitoring assistance.

4. Information Sharing & Third-Party Disclosure

We uphold strict confidentiality. We do not sell, trade, rent, or monetize your personal data to third-party marketing companies under any circumstances. Information may only be shared with:

• Government & Utility Authorities: DISCOM boards (NBPDCL / SBPDCL) and the Ministry of New and Renewable Energy (MNRE) strictly as required to process your net-metering agreement and government solar subsidy.
• OEM Equipment Manufacturers: Tier-1 solar panel and inverter manufacturers solely for activating official 10 to 25-year manufacturer warranties.
• Legal Obligations: Law enforcement or regulatory authorities only if mandated by applicable laws or statutory legal processes.

5. Data Security & Storage

We employ robust technical, physical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. All electronic communications, form submissions, and quotation inquiries are transmitted through secure, encrypted SSL/TLS channels.

6. Cookies & Tracking Technologies

Our website uses minimal, essential cookies designed solely to remember your preferred visual theme (Dark Mode / Light Mode via localStorage) and optimize page load speeds. We do not use intrusive cross-site tracking cookies or sell your browsing history.

7. Your Privacy Rights

As a customer or visitor, you have full control over your data. You may at any time:

• Request a copy of the personal details and project data we hold on record.
• Request correction or updating of any inaccurate contact or address details.
• Request deletion of your contact information from our active communication records once your service or quotation inquiry is concluded.

8. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please feel free to reach out to our team: